Remote assistance

GoToMeeting sessions are typically initiated by the Framework Support desk - please contact Framework support at support@frameworksoftware.com for assistance.

Your support representative will provide you with one of the following options;

1. An email with a Meeting link (Recommended)

  • This link will take you directly in to the meeting
  • You will be prompted to install the GoToMeeting software as an application on your computer
  • When you are in session, you will see a floating Control Panel that allows you to access all of the features and tools that are available
  • Your support representative will request to ?make you presenter? and if necessary, request keyboard and mouse control

 

2. A Meeting I.D

  • The meeting I.D will be entered here: http://www.gotomeeting.co.uk/meeting/join-meeting
  • Your meeting session will take place entirely within the web browser window
  • You will not need to download any software onto your computer; instead, you will see your toolbar, shared screen and shared webcams all within the browser window
  • As above, when in session, your support representative will request to ?make you presenter? and if necessary, request keyboard and mouse control

 
(Note: Some features are unavailable with web meetings)

 

 
 

Get in touch

florence@frameworksoftware.com

+44 (0)203 137 8311